Support
Need a hand with one of our apps, found a bug, or have an idea? We’re a small team and we’re glad to help.
Contact support
- support@jaraza.com
- Response time
- We aim to reply within 2 business days (Monday–Friday, US time).
- Privacy requests
- privacy@jaraza.com
To help us resolve your issue quickly, please include:
- The name of the app and its version (usually shown in the app’s settings or “About” screen)
- Your device model and OS version (for example, iPhone 15 on iOS 26, or Pixel 9 on Android 16)
- What you expected to happen, what happened instead, and steps to reproduce it
- Screenshots or a screen recording, if helpful
Please don’t send passwords, payment card numbers, or other sensitive information by email.
Frequently asked questions
How do I request a refund for a purchase?
Purchases and subscriptions are processed by Apple or Google, so refunds are handled by them under their policies. On iOS, request a refund at reportaproblem.apple.com. On Android, follow the steps in Google Play Help.
How do I cancel a subscription?
On iPhone or iPad, open Settings → your name → Subscriptions. On Android, open the Google Play Store → profile icon → Payments & subscriptions → Subscriptions. Deleting an app does not cancel its subscription.
How do I restore purchases on a new device?
Sign in with the same Apple ID or Google account you used to buy, then use the app’s Restore Purchases option (usually in settings).
How do I delete my account and data?
See Delete your account and data for step-by-step instructions, including what we delete and what we may retain.
What data do your apps collect?
Our Privacy Policy explains what we collect and why. Each app’s App Store and Google Play listing also shows its specific privacy details.
I found a security issue. How do I report it?
Please email privacy@jaraza.com with details. We appreciate responsible disclosure and will respond promptly.