Delete your account and data

Applies to all apps published by Jaraza on the App Store and Google Play

You can ask Jaraza to delete your account and the personal data associated with it for any of our apps at any time. You don’t need to keep the app installed to make a request.

Option 1: Delete in the app

Every Jaraza app that offers accounts lets you delete your account directly in the app:

Open the app and sign in.
Go to Settings (or Account).
Tap Delete Account and confirm.

Your account is deleted immediately from the app, and the associated data is removed from our systems as described below.

Option 2: Request deletion by email

If you can’t use in-app deletion — for example, because you’ve uninstalled the app or can’t sign in — email us instead:

Send an email to privacy@jaraza.com from the email address associated with your account.
Use the subject line “Account deletion request”.
Include the name of the app and, if you have one, your username or account ID.

We’ll confirm receipt within 2 business days. If we can’t verify that the request comes from the account holder, we may ask for additional information before proceeding. We complete verified deletion requests within 30 days.

Deleting your account does not cancel a subscription purchased through Apple or Google. Please cancel it in your App Store or Google Play account settings to avoid further charges.

Deleting some data without deleting your account

You can also ask us to delete specific data (for example, content you created or support messages) while keeping your account. Email privacy@jaraza.com with the app name and the data you want deleted.

What we delete

Your account profile (name, email address, sign-in identifiers)
Content you created or stored in the app
App settings, preferences, and device or push-notification tokens linked to your account
Diagnostic and usage data linked to your account

What we may retain, and for how long

Backups: Deleted data may remain in encrypted backups for up to 30 days before being overwritten.
Purchase records: Transaction records (such as transaction ID, product, and date) may be kept for up to 7 years where required for tax, accounting, or legal purposes. Payment card details are held by Apple or Google, not by us.
Support correspondence: Emails about your deletion request are kept for up to 2 years as a record that we honored it.
Legal obligations: Information we are required to keep by law, or to resolve disputes, prevent fraud, or enforce our terms, is kept only as long as needed for that purpose.
Aggregated data: De-identified, aggregated statistics that can’t be linked back to you may be kept indefinitely.

For more detail, see our Privacy Policy. Questions? Contact privacy@jaraza.com.